PROOF · FIELD SERVICE · ELECTRONICS REPAIR
From service call to engineer on site
01 — The problem
The problem
Consumer electronics repair lives or dies on dispatch: a call comes in, the right engineer with the right part must reach the right address, and the job must close with a record the customer and the brand both trust. Run on phone calls and WhatsApp, every step leaks time, parts and accountability.
02 — What we built
What we built
ServiceOps: a call-to-closure platform across five operational roles — call intake, scheduling and assignment, engineer mobile workflow on site, parts and inventory, and management visibility over the whole pipeline. Web platform for the office, mobile app for engineers in the field.
03 — In service
In service
Managing Aithertech's repair operations at ops.aithertech.com.
04 — What it proves
What it proves
We build the unglamorous systems that make field operations run — dispatch, mobile workflows, inventory — and we understand that the engineer standing at a customer's door is the real user.
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